Legal
Privacy Policy
Your privacy is fundamental to everything we do. This policy explains what information we collect, how we use it, and the extraordinary measures we take to protect it.
Last updated: January 2025
Our Privacy Philosophy
Valenheim was built on a single conviction: that discerning individuals deserve absolute privacy when acquiring the extraordinary. We collect only what is strictly necessary, retain data for the minimum required period, and never sell, rent, or share your personal information with third parties for marketing purposes.
1. Information We Collect
Account Information
- Name and email address provided during registration
- Contact preferences and communication history
- Account authentication credentials (stored in encrypted form)
Transaction Data
- Cryptocurrency wallet addresses associated with your transactions
- Order references and transaction identifiers
- Asset enquiry and booking history
- Note: We do not store full payment details or private keys
Technical Data
- IP address and approximate geographic region (for fraud prevention only)
- Browser type and device information
- Pages visited and time spent on platform (anonymised analytics only)
2. How We Use Your Information
We use your information exclusively to provide and improve our services:
- Fulfilling orders and managing your account
- Assigning and coordinating your dedicated concierge agent
- Sending transaction confirmations and relevant service communications
- Detecting and preventing fraudulent activity
- Complying with legal obligations where legally required
3. Cryptocurrency & Blockchain Privacy
While blockchain transactions are inherently public by nature, Valenheim employs several measures to maximise your transactional privacy:
- A unique, single-use wallet address is generated for every individual transaction
- We do not link your wallet addresses publicly to your identity
- Transaction amounts are never disclosed to third parties
- Our team operates under strict non-disclosure obligations
4. Data Sharing
Valenheim does not sell your personal data. We may share limited information only in the following circumstances:
- With asset operators and charter companies solely to fulfil your booking
- With our dedicated concierge agents assigned to your account
- With legal authorities only when compelled by a valid court order
- With service providers who operate under strict confidentiality agreements
5. Data Retention
We retain your personal data for as long as your account remains active or as required by applicable law. Transaction records are retained for a minimum of seven years for compliance purposes. You may request deletion of your personal data at any time, subject to our legal retention obligations.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Data portability — receiving your data in a structured format
To exercise any of these rights, please contact us through your account concierge or via our contact page.
7. Security
We employ industry-leading security measures including 256-bit encryption, zero-knowledge architecture for sensitive data, and regular third-party security audits. No system is entirely impenetrable, but protecting your data is our highest operational priority.
8. Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated to registered members via email. Your continued use of the platform following any update constitutes acceptance of the revised policy.